PSYC 651 Quiz Module 6

PSYC 651 Quiz: Performance Management Leadership

Covers the textbook material from Module 6: Week 6.

1. A feedback gap occurs when managers avoid giving constructive feedback and employees avoid seeking it.
2. Time, activity, and situational constraints often keep managers from observing an employee’s performance regarding developmental activities.
3. Coaches who use a persuading style often try to sell what they want the employee to do.
4. Coaching is a day-to-day function that, among other things, involves observing performance and complimenting good work.
5. Documentation of employee development can include memos, letters, e-mail messages, handwritten notes, comments, observations, descriptions, and evaluations provided by colleagues.
6. When documenting employee performance toward developmental goals, only document the positive progress that the employee is displaying.
7. One effective way to give praise is to comment on the absence of the negative, for example, by saying, “not bad” or “better than last time.”
8. Cultural transvergence refers to the applicability of performance management systems across cultures.
9. Successful coaching requires that the coach only consider the employee’s life at work to ensure effectiveness.
10. The term “actionable feedback” refers to feedback that can be used by the HR department to allocate bonuses.
11. Coaching consists of which of the following behaviors?
12. is the coaching behavior that involves rewarding an employee’s positive performance.
13. Feedback on performance should be all of the following EXCEPT:
14. Please choose the statement below that correctly lists the steps in the coaching process.
15. Employees who engage in a _____________ response may blame others for performance deficiencies, stare at the supervisor, or raise their voice.
16. Giving insincere praise may lead to:
17. How should a supervisor handle defensiveness?
18. Which of the following is not one of the five pitfalls associated with the disciplinary process?
19. Which of the following is a good suggestion for documenting performance in a useful and constructive way?
20. Which of the coaching styles is the best?
21. Documentation of employee performance is important because (of):
22. What is the goal of feedback?
23. What is a feedback gap?
24. When should a decision-making leave not be used?
25. To combat defensive responses, supervisors should try all of the following EXCEPT: