BUSI 240 Quiz 8

BUSI 240 Quiz 8 Liberty University

Set 1

1. One of the functions of ________ is that it is a spawning ground for emerging values that keep the firm aligned with the needs of customers, suppliers, society, and other stakeholders.
2. ________ is a system whereby newcomers are assigned to coworkers for sources of information and social support.
3. Scenario A Most employees at United FiberTech support the idea that the company’s success depends on their willingness to continually change and improve customer service. United FiberTech most likely has a strong
4. What has the most powerful effect on strengthening or reshaping an organization’s culture?
5. ________ is the third stage of organizational socialization that is most active as employees make the transition from newcomers to insiders.
6. What are spawning grounds for emerging values that keep the firm aligned with the evolving needs and expectations of customers, suppliers, communities, and other stakeholders?
7. Which of the following is a verbal symbol of cultural values?
8. The themes shared most widely by employees represent
9. When merging cultures, it is best to
10. Which of the following statements about the strength of organizational culture and organizational performance is true?
11. ________ occurs when employees at the acquired company willingly embrace the cultural values of the acquiring organization.
12. Which one of the following statements about a strong culture is false?
13. Which organizational change is mostly compliance with, rather than commitment to, the change effort?
14. Increasing the restraining forces and reducing or removing the driving forces would
15. When you widely communicate and celebrate the pilot project’s success, you are using which strategy for diffusing change?
16. ________ is a form of conflict, but change agents unfortunately sometimes interpret that disagreement as relationship conflict.
17. Unfreezing refers to
18. Which of the following strategies to reduce the restraining forces should be used only if all other strategies fail?
19. Employees typically oppose organizational change because they lack
20. Which of the following types of resistance to change is a strategy to “prove” that the decision is wrong?
21. Rather than try to change the entire organization at once, executives held week-long “retail boot camps” with teams from six countries, consisting of frontline people (such as gas station managers, truck drivers, and marketing professionals). Participants learned about competitive trends in their regions and were taught powerful marketing tools to identify new opportunities. The teams then returned home to study their markets and develop proposals for improvement. Four months later, boot camp teams returned for a second workshop, at which each proposal was critiqued by executives. Each team had 60 days to put its ideas into action; then the teams returned for a third workshop to analyze what worked and what didn’t. This is an example of
22. ________ is a form of influence that involves the promise of benefits or resources in exchange for the target person’s compliance with the influencer’s request.
23. Bezel Systems is introducing a few organization-wide changes. A coalition of employees will clearly lose out from the proposed changes, and they have enough power to cause the change effort to fail. Assuming that the change effort can proceed slowly and cost is not an issue, the preferred strategy for dealing with this resistance to change is
24. Scenario A XYZ Office Supplies is about to introduce a new customer service program that will affect all of its 355 sales and service employees. Job duties will be changed and the employee reward system will be altered to fit this new customer focus. Moreover, the company wants to improve the efficiency of work processes, thereby removing some of the comfortable (and often leisurely) routines that employees have followed over the years. Top management is concerned about what types of forces resisting change the company will potentially experience during this change process. Which of the following types of resistance to change might be used by employees at XYZ as a deliberate strategy to “prove” that the decision is wrong or that the change agent is incompetent?
25. If the change process is supposed to encourage efficiency, then ________ should be realigned to motivate and reinforce efficient behavior.

Set 2

1. Corporate cults may undermine organizational effectiveness because they lock people into ________, which can blind them to new opportunities and unique problems.
2. One of the functions of ________ is that it is a spawning ground for emerging values that keep the firm aligned with the needs of customers, suppliers, society, and other stakeholders.
3. Organizations with an adaptive corporate culture
4. The Target motto, “Expect more, pay less,” is an example of
5. Which of the following tends to happen when an organization’s culture is misaligned with its external environment?
6. An organization’s culture begins with its
7. The process of organizational socialization begins
8. What has the most powerful effect on strengthening or reshaping an organization’s culture?
9. Reality shock is
10. Which of the following is true about organizational culture?
11. The organizational culture dimension of attention to detail is characterized by
12. Which one of the following statements about a strong culture is false?
13. Cross-cultural differences suggest that a more ________ perspective is required for organizational change to work effectively in this era of globalization.
14. Firing people is the least desirable way to change organizations. However, dismissals and other forms of ________ are sometimes necessary when speed is essential and other tactics are ineffective.
15. The anticipatory principle emphasizes that
16. A parallel learning structure
17. Which of the following is true about strategic visions?
18. A problem is that social networks are not easily
19. Which of the following is not an ethical concern?
20. Employees typically oppose organizational change because they lack
21. occurs when employees resist change because they believe the new work environment will have high probability of negative outcomes.
22. Which of the following statements is true concerning Lewin’s force field model in the context of changes in other cultures?
23. Increasing the restraining forces and reducing or removing the driving forces would
24. In organizational change, future search conferences are used mainly to
25. Unfreezing refers to

Set 3

1. Organizational stories are most effective at communicating organizational culture only when they:
2. A deculturation strategy of merging two corporate cultures should be applied:
3. Organizations that tolerate or encourage subcultures with dissenting values:
4. is a system whereby newcomers are assigned to coworkers for sources of information and social support.
5. The organizational culture dimension of attention to detail is characterized by
6. Employees at SuperTech Services seek out opportunities rather than wait for them to arrive. They also have a strong learning orientation. This implies that SuperTech has:
7. Which of the following is an artifact?
8. Which of these statements about shared assumptions is true?
9. The main purpose of a bicultural audit is to:
10. The best way to determine an organization’s shared assumptions is to:
11. What is the significance of artifacts in organizational culture?
12. Which of the following is true about socialization agents?
13. Which of the following types of resistance to change is a strategy to “prove” that the decision is wrong?
14. According to the action research model, which of the following occurs during the “diagnose need for change” step?
15. Trendy Fashions, a large retail chain, is experiencing conflict and organizational politics among its managers. The company’s customer service ratings are suffering and managers are pointing to other departments as the cause of the problem. The conflicts and politics are further contributing to the customer service problems. The CEO of this chain has just heard about the appreciative inquiry process and thinks this might be a good technique to use to improve this situation. He needs more information on this process. The CEO will need to know that the first step in his appreciative inquiry change effort will begin with:
16. A major consumer-products company wanted to create a more entrepreneurial and marketing-oriented culture. After failing to bring about the change through middle management, senior executives worked directly with selected teams of front-line employees. These teams, which represented each area of the organization, worked on special projects outside the normal organizational structure. They followed the action research model to produce meaningful organizational change. Which of the following change strategies does this intervention represent?
17. One problem that communication, learning, and employee involvement have in minimizing resistance to change is that they:
18. XYZ Office Supplies is about to introduce a new customer service program that will affect all of its 355 sales and service employees. Job duties will be changed and the employee reward system will be altered to fit this new customer focus. Moreover, the company wants to improve the efficiency of work processes, thereby removing some of the comfortable (and often leisurely) routines that employees have followed over the years. Top management is concerned about what types of forces resisting change the company will potentially experience during this change process. Which of the following types of resistance to change might be used by employees at XYZ as a deliberate strategy to ‘prove’ that the decision is wrong or that the change agent is incompetent?
19. Which of the following statements is true concerning Lewin’s Force Field model in the context of changes in other cultures?
20. wants to introduce a new procedure to improve how customer requests are handled. This change will require employees to break old routines and adopt new role patterns. They decide to adopt two new programs, one in which employees learn how to work as teams as the company changes. The other involves forming task forces within the company to help determine new customer service practices. The strategy BusCorp. is using to minimizing resistance to change is known as:
21. Action research is:
22. Employee involvement is almost an essential part of the change process unless the:
23. XYZ Office Supplies is about to introduce a new customer service program that will affect all of its 355 sales and service employees. Job duties will be changed and the employee reward system will be altered to fit this new customer focus. Moreover, the company wants to improve the efficiency of work processes, thereby removing some of the comfortable (and often leisurely) routines that employees have followed over the years. Top management is concerned about what types of forces resisting change the company will potentially experience during this change process. XYZ attempts to assist the change process by putting employees in direct contact with customers. Here, the company is trying to:
24. Information systems are important in the change process because:
25. A parallel learning structure: