BUSI 240 Quiz 6

BUSI 240 Quiz 6 Liberty University

Set 1

1. An influence tactic is called “soft” when it
2. A person who has legitimate, reward, and coercive power over others in an organization is most likely to
3. Because of your ________, when asked to recommend someone for valued positions, other network members more readily think of you than of people outside the network.
4. ________ involves calling upon higher authority or expertise, or symbolically relying on these sources to support the influencer’s position.
5. Ingratiation is part of a larger influence tactic known as
6. The more someone fills structural holes in a network, the more likely he or she is to
7. ________ is the strongest outcome of influence, whereby people identify with the influencer’s request and are highly motivated to implement it even when extrinsic sources of motivation are no longer present.
8. People with high Machiavellian values tend to
9. Persuasion works best
10. “Strong ties” are
11. Influence tactics that rely on expert power
12. Which of these refers to the degree and nature of interdependence between the power holder and others?
13. Scenario D Employees at Charlotte International have been frustrated with the management on just about everything. The conflict episodes are viewed by both sides as personal attacks rather than attempts to resolve problems. Both sides have decided to seek third-party dispute resolution. Management prefers a third-party intervention that has high process and decision control while employees prefer a high level of process control and no decision control. Management at Charlotte International appears to prefer which of the following types of third-party intervention?
14. When team norms encourage ________, team members learn to appreciate honest dialogue without personally reacting to any emotional display during the disagreements.
15. Which third-party conflict resolution strategy manages the process and context of interaction between the disputing parties but does not impose a solution on the parties?
16. ________ breed(s) conflict.
17. Mikayla is quick to respond to any comment, especially if she feels that it is an attack on a coworker’s performance. She can even seem arrogant. This often fuels the conflict due to
18. Which negotiation process moves each party along a continuum in opposite directions with an area of potential overlap?
19. Scenario B As a manager for XYZ Company, you are assigned to resolve a conflict between two departments of your organization, Department A and Department B. Both parties have equal power. Both the parties are under time pressure to resolve the conflict. You also realize that the parties lack trust/openness for problem solving. Which conflict resolution style would you use in this situation?
20. Which of the following are negative consequences of conflict?
21. Based on the characteristics of constructive conflicts, which of the following would help a manager create constructive conflicts during a debate?
22. Samir knows he is correct and needs a quick resolution to the conflict. He needs to use the ________ style.
23. Which of the following conflict management styles is associated with low cooperativeness and low assertiveness?
24. Jerry works at the bread factory. He is responsible for taking the dough and putting it through the processor, which cuts the dough into loaf size balls. Tonight, the dough makers are being really slow and do not seem concerned about the rest of the process. This scenario is at risk for conflict due to
25. Which of the following interpersonal conflict management styles represents a purely win-win orientation?

Set 2

1. People who seldom trust coworkers and tend to use cruder influence tactics have
2. Some minimal connection strength is necessary to remain in any social network, but strong connections aren’t necessarily the most valuable ties. Instead, having weak ties (i.e., being merely acquaintances) with people from diverse networks can be more valuable than having strong ties (i.e., having close friendships) with people in similar networks. Why is this so?
3. Which of the following is true about strong ties?
4. The (perceived) ability to manage uncertainties in the business environment is a form of ________ power.
5. is the gap between two clusters in a network.
6. People have ________ power when others identify with them, like them, or otherwise respect them.
7. An influence tactic is called “soft” when it
8. Power is the ________ to change someone’s behavior.
9. Which of the following is a consequence of power?
10. Which of the following is true about impression management?
11. Your team is allocated a project involving a major client, the Beswick Company. Although the organization has many clients, this client, and project, is the largest source of revenue and affects the work of several other teams in the organization. The project requires continuous involvement with the client, so any problems with the client are immediately felt by others in the organization. Jamie, a member of your team, is the only person in the company with whom this client is willing to deal. It can be said that Jamie has
12. is the number or percentage of connections you have in a network.
13. According to the literature, which organizational conflict is a positive application of conflict in organizations?
14. Which of the following precedes conflict outcomes in the conflict process?
15. Any mechanism that loosens the coupling between two or more people or work units is called a(n)
16. Which of the following best describes relationship conflict?
17. You have resolved a conflict with another department by offsetting your losses by equally valued gains. Which of the following conflict handling styles was used here?
18. Fun, Incorporated, a major gaming software company, is experiencing conflict between the young, Internet-savvy employees who design the games and the older, less computer- literate executives who run the company. The company has hired team leaders who could work with the executives and who are also highly computer literate. One suggestion the team leaders have is to create smaller work units where the younger programmers and the older executives work on a project together. By doing so, the team leaders were being
19. Problem solving assumes there are opportunities for
20. Which negotiation process moves each party along a continuum in opposite directions with an area of potential overlap?
21. Which of the following sources of conflict is typically associated with mergers and acquisitions, where everyone wants the company to succeed, but they fight over the “right way” to do things because of their unique experiences in the separate companies?
22. According to the emerging view on organizational conflict, the two types of conflict are
23. The “optimal conflict” perspective on organizational conflict is that
24. Giving more concessions and even ________ the negotiation process altogether (accepting the salary offered when hired) are ways that women try to maintain good relations.
25. José and Ron were disagreeing over who should take the holiday shift. Although José didn’t really want to work that holiday, because Ron was very adamant that he have that holiday off, José agreed to take the shift. Because the issue was less important to José compared to Ron’s feelings about the issue, the conflict was resolved by José

Set 3

1. The gap between two clusters in a network is called a:
2. The norm of reciprocity is a central and explicit theme in _____ strategies.
3. A speaker can be more persuasive by warning the audience about potential opposing arguments. This is called:
4. Which of the following is NOT a source of power in a social network?
5. Which of these sources of power originates mainly from the person rather than the position?
6. People have ______ power when others identify with them, like them, or otherwise respect them.
7. involves actively applying legitimate and coercive power to influence others.
8. At DoubleTalk, Inc., Joe, a supervisor, pushes his employees’ performance by constantly checking their work and threatening them if they fail to keep their deadlines. After months of mistreatment, the employees get together and sign a letter to the human resources department to express their grievances. What form of influence are the employees using?
9. Krystal’s boss in the accounting department initially rejected her proposal for a new budgeting process. So Krystal spoke to and received support from the heads of two departments that would benefit from the proposed budgeting process. She also found support from several co-workers in the accounting department because they believed the new budgeting process would be simpler and fairer. When Krystal’s boss realized that several key people supported the new budgeting system, he agreed to test it in a pilot project. What other form of influence is Krystal using?
10. Legitimate power occurs when:
11. Extreme forms of _____ include bullying, such as through explicit reminders of one’s obligations.
12. is an integral part of exchange.
13. Which of the following best describes relationship conflict?
14. Which of the following factors leads to relationship conflicts in teams?
15. NewTel is a telephone company with a policy of filling positions internally through promotions, rather than hiring from outside. Until recently, the company had a strong engineering focus and tended to promote people into senior executive positions from the engineering areas. Consequently, almost all of the company’s 14 senior executives joined the company over 20 years ago in junior engineering positions. There is increasing pressure on NewTel to become more marketing and service-oriented. As a result, four people were hired last year from consumer products and retail firms to fill new senior executive positions in marketing and service management. The external hires were necessary because current employees were not sufficiently qualified. Now there are signs of tension among senior executives, particularly during budget deliberations where there is limited discretionary spending on new corporate activities. The four new hires have been frustrated in their attempts to have the company put more money into marketing and customer services instead of technology investment and blame the senior executives for being hard- headed. The conflict episodes are viewed by both sides as personal attacks rather than attempts to resolve the problem. The marketing executives and the other executives operate independently. However, they share the resources and money in the organization. This kind of interdependence is referred to as:
16. Fun, Incorporated, a major gaming software company, is experiencing conflict between the young Internet-savvy employees who design the games and the older, less computer-literate executives who run the company. The company has hired team leaders who could work with the executives and who were also highly computer-literate. By hiring these team leaders as liaisons between the executives and employees, the company will:
17. Employees at Charlotte International have been frustrated with the management on just about everything. The conflict episodes are viewed by both sides as personal attacks rather than attempts to resolve problems. Both sides have decided to seek third-party dispute resolution. Management prefers a third-party intervention that has high process and decision control while employees prefer a high level of process control and not decision control. Employees at Charlotte International prefer which of the following types of third-party intervention?
18. Salespeople at Widget Co. complain that they lose sales bonuses when the production department is out of stock of a particular item. This sometimes causes customers to buy from elsewhere rather than wait for the next production run. Meanwhile, production employees complain that salespeople don’t appreciate the need to minimize inventory costs, for which production staff is rewarded. This instance is an example of conflict due to:
19. Initial offer points, target points, and resistance points represent three elements in:
20. Which of the following is a third-party conflict resolution strategy with low process control and high decision control?
21. are employees who coordinate the activities of differentiated work units toward the completion of a common task.
22. Which of the following immediately follows conflict perceptions and emotions in the conflict process?
23. Which of the following types of third-party intervention approaches do managers usually adopt?
24. What is the major function of integrators in an organization?
25. Effective managers should: