BUSI 240 Quiz 5

BUSI 240 Quiz 5 Liberty University

Set 1

1. ________ rules are supposed to encourage divergent thinking while minimizing evaluation apprehension and other team dynamics problems.
2. Fellow team members often monitor performance more closely than a traditional supervisor. This is particularly true where the team’s performance depends on
3. A role is a set of behaviors that people are expected to perform because
4. Liam works in a team of four other accounting professionals within a company. Liam doesn’t particularly agree with many of his teammates’ ideas, such as leaving work early and failing to double-check some account entries. However, he works comfortably with the group because their behavior and decisions are predictable. What foundation of trust does Liam have in this team?
5. According to social identity theory
6. Keeping the team size sufficiently small and designing tasks such that each team member’s performance is measurable are two ways to
7. Scenario A Lorraine has worked at GHI Inc. for 14 years. GHI has a large building where each divisional unit is located on a different floor. Lorraine works on the accounting floor and belongs to the budget committee, where she met Sally from Engineering and Jonas from Receiving. This committee provides recommendations to upper management on various financial issues affecting the company. Each week, the three meet after work on Thursdays to play darts at a local pub. The budget committee is an example of a(n)
8. ________ are employees with similar or complementary skills that are organized into one unit.
9. Which of the following describes virtual teams?
10. Scenario E DMI has several teams in their company. At any given time, the company may have teams starting and ending. Kimberly is on a team where everyone is being polite and deferring authority. Jose’s team has just started to build consensus around the group’s objectives. Victor’s team has learned to efficiently coordinate and resolve conflicts. Sheena’s team has just ended.  Sheena is on a team that is
11. Which of the following is a major problem associated with team-building activities?
12. Production blocking and evaluation apprehension
13. Scenario D At the end of a long meeting with many new people, four people are overheard having a heated conversation. Isabel and Linda are debating the project outcomes. Pietro keeps interrupting them trying to share his opinions, and Yuki is standing with her arms folded waiting for her chance to speak. To help calm Isabel and Linda, you begin by
14. Which of the following should corporate leaders do with the organizational grapevine?
15. Buffering, summarizing, and omitting are ways to
16. Which of the following is true about the organizational grapevine?
17. Communication noise can exist even when people speak the same language. This occurs because of the
18. Which of the following active listening processes includes showing interest and clarifying the message of the speaker?
19. Which of the following is an advantage of using email communication?
20. The three main components of active listening, in order, are
21. When a sender and receiver belonging to the same group want to transmit technical information more efficiently, they should use
22. Disadvantages of the grapevine include
23. Talking with others can be a soothing balm during difficult times. This demonstrates which drive?
24. Senders try to clarify the emotional tone of their messages by using all of the following  except
25. Senior executives at a large tire company learned that a line of tires had a tendency to fall apart in very warm weather. This resulted in several vehicle accidents in the Middle East and South America. However, the executives did not hear about these problems until several weeks after the lower-level managers learned about the same. Although the senior executives encourage staff to openly communicate all information, the lower-level staff held back the information for fear that they might lose their jobs. Which communication concept best describes this communication situation?

Set 2

1. Employees with ________, in which work output is exchanged back and forth among individuals, should be organized into teams to facilitate coordination in their interwoven relationship.
2. Synergie Inc. formed a team to improve revenues for its service stations along major highways in Malaysia. This team, which included a service station manager, a truck driver, and four or five marketing executives, disbanded after it had reviewed the Malaysian service stations and submitted a business plan. This team is called a(n)
3. Which of the following is not a factor that favors effective team behavior?
4. Jafina works for a Sunshine Manufacturing, where her team shares a machine and materials with another team that works a different shift. Each team is responsible for ensuring that the machine is in working order and the work area is fully stocked before handing it over to the other team at shift change. While working, Jafina begins the manufacturing process, then passes her work along to her teammate, Georgia, to complete the next step of the process. After this, Georgia passes it along to Jeremy to complete the process. interdependence occurs when two teams share a work space and a machine.
5. Fellow team members often monitor performance more closely than a traditional supervisor. This is particularly true where the team’s performance depends on
6. How do norms affect the behavior of team members?
7. DMI has several teams in their company. At any given time, the company may have teams starting and ending. Kimberly is on a team where everyone is being polite and deferring authority. Jose’s team has just started to build consensus around the group’s objectives. Victor’s team has learned to efficiently coordinate and resolve conflicts. Sheena’s team has just ended. Victor is on a team that is
8. During the ________ stage of team development, team members shift their attention away from task orientation to a relationship focus.
9. In which of the following scenarios would a diverse team be better than a homogeneous team?
10. A team has high skill diversity when its members
11. Social loafing occurs
12. In which stage of team development is there a period of testing and orientation in which members learn about each other and evaluate the benefits and costs of continued membership?
13. Some organizations are improving communication among staff by tearing down walls. This improves interaction but increases all of the following except
14. Which of the following represents the first step in the communication model?
15. Several employees in a newly formed group must work together to develop a new product. No one in this group has worked with anyone else in this group before, and the development of this product has not been attempted previously. According to the media richness model, which of the following communication channels is most appropriate in this situation?
16. Done correctly, MBWA most likely occurs on a(n) ________ basis.
17. Shared ________ enable more accurate transmission of the message content and reduce the need for communication about the message context.
18. At Sunshine Toys, several employees must work together to develop a new product. No one in this group has worked with any of the others before, and the development of this product has not been attempted previously. According to the media richness model, which of the following communication channels is most appropriate in this situation?
19. Effective communication occurs when
20. The extent to which communication channels require or allow both sender and receiver to be actively involved in the conversation at the same time is called
21. How do men and women generally differ in their communication styles in organizational settings?
22. Active listeners improve their sensing activities by
23. When a sender and receiver belonging to the same group want to transmit technical information more efficiently, they should use
24. Which of the following communication media tends to be the best for transmitting emotions?
25. Talking with others can be a soothing balm during difficult times. This demonstrates which drive?

Set 3

1. In team dynamics, process losses are best described as:
2. Informal groups:
3. A task force refers to any:
4. Jafina works for a Sunshine Manufacturing, where her team shares a machine and materials with another team that works a different shift. Each team is responsible for ensuring that the machine is in working order and the work area is fully stocked before handing it over to the other team at shift change. While working, Jafina begins the manufacturing process, then passes her work along to her teammate, Georgia, to complete the next step of the process. After this, Georgia passes it along to Jeremy to complete the process. The way Jafina’s team functions is known as:
5. Brooks’s Law says that adding more people to a late software project only makes it later. This law is mainly referring to:
6. Which of the following types of teams are best known for having a champion who uses bootlegging to develop new products, services, or procedures?
7. Production blocking and evaluation apprehension:
8. Two company divisions produce completely different products but must seek funding from head office for a capital expansion project. The relationship between these two divisions would be best described as:
9. Which of the following is not a factor that favors effective team behavior?
10. Which of the following generally occurs during the storming stage of team development?
11. Lorraine has worked at GHI Inc. for 14 years. GHI has a large building where each divisional unit is located on a different floor. Lorraine works on the accounting floor and belongs to the budget committee, where she met Sally from Engineering and Jonas from Receiving. This committee provides recommendations to upper management on various financial issues affecting the company. Each week, the three meet after work on Thursdays to play darts at a local pub. The three meeting after work to play darts is an example of a(n):
12. Which of the following is a major problem associated with team building activities?
13. John slams his finger while closing a cabinet drawer. Mary winces and shakes her hand. This is an example of:
14. Communication noise can exist even when people speak the same language. This occurs because of the:
15. Which of the following communication channels is most effective when the sender wants to persuade the receiver?
16. Management by walking around refers to:
17. What effect does emotional contagion have on the communication process?
18. are collaborative Web spaces in which anyone in a group can write, edit, or remove material from the Web site.
19. In Alphatech Systems, email software screens incoming messages by organizing them into mailboxes and identifying junk mail. As a result, employees in this company can quickly identify the most important email messages, and overlook the junk mail. This email feature improves communication by:
20. Shanti recently went to a communication workshop to help improve her workplace performance. She learned that in effective communication, she should resist forming an opinion until the speaker has finished, then attempt to empathize with the listener, and finally effectively respond to the speaker. She learned techniques regarding maintain eye contact and sending back channel signals to show interest. When Shanti attempts to empathize with the speaker, this is known as:
21. Which of the following is true about the organizational grapevine?
22. The unstructured and informal organizational network that is founded in social relationships rather than organization charts or job descriptions is called:
23. Active listeners improve their evaluating activities by:
24. In the communication process model, “decoding the message” occurs immediately:
25. Which of the following is an advantage associated with using written communication channels in persuading people?